Automation Bias

Automation bias is the tendency for humans to trust that processes which are automated are also more reliable. Alternatively, humans tend to trust manual processes as less reliable.

While automated processes can be theoretically more accurate than manual processes, it’s also possible that the automation is not implemented to that level of performance.

Errors stemming from automation bias tend to happen when a user trusts an automated system without question, even if the results would appear untrustworthy given close inpsection and critical thought.

Examples of Automation Bias

Books about Cognitive Biases

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